http://blog.eightblack.com/2008/how-not-to-email-2/ Thoughts on sales, marketing and the internet. Thu, 04 Dec 2008 01:48:23 +0000 http://wordpress.org/?v=2.5.1 http://blog.eightblack.com/2008/how-not-to-email-2/#comment-59566 Simon Chen Tue, 17 Jun 2008 06:23:13 +0000 http://blog.eightblack.com/?p=592#comment-59566 Brian, thanks for the comment. This is yet another example of word of mouth marketing. Seth Godin recently published a great post about this. Have a look - there's a great, free download available which re-inforces your point. http://sethgodin.typepad.com/seths_blog/2008/06/what-dave-just.html Brian, thanks for the comment. This is yet another example of word of mouth marketing. Seth Godin recently published a great post about this. Have a look - there’s a great, free download available which re-inforces your point. http://sethgodin.typepad.com/seths_blog/2008/06/what-dave-just.html

]]> http://blog.eightblack.com/2008/how-not-to-email-2/#comment-59537 brian james Tue, 17 Jun 2008 02:30:11 +0000 http://blog.eightblack.com/?p=592#comment-59537 On a related matter, Kiwi magazine store Magnation has opned a new store in Greille Street, Paraharan (Melbourne) a very hot shopping precinct. Shop is spectacular, they have a beautiful coffee machine and the best range of magazines in Australia. Lots going for it except the service. Brusque, rude, indifferent. I emailed their feedback section on their website (this was Saturday) relating my unhappy experience. Within 30 minutes I had a call from the operations manager apologizing, explaining their attention to service and thanking me for pointing out their problem staff member. They also invited me to visit the shop and receive a discount. I might go back. Good service from management at least. On a related matter, Kiwi magazine store Magnation has opned a new store in Greille Street, Paraharan (Melbourne) a very hot shopping precinct.
Shop is spectacular, they have a beautiful coffee machine and the best range of magazines in Australia.
Lots going for it except the service.
Brusque, rude, indifferent.
I emailed their feedback section on their website (this was Saturday)
relating my unhappy experience.
Within 30 minutes I had a call from the operations manager apologizing, explaining their attention to service
and thanking me for pointing out their problem staff member.
They also invited me to visit the shop and receive a discount.
I might go back. Good service from management at least.

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